Your Network is Too Critical
for Unattended DDoS Response.
Regional ISPs and transit providers carry traffic for thousands of customers across shared peering links. When a DDoS attack targets one customer, it can saturate your upstream and degrade service for everyone. Flowtriq Managed puts experienced network security analysts on-call to handle FlowSpec deployment, RTBH coordination, upstream scrubbing, and compliance reporting, so your small NOC team is never alone during an incident.
The Problem
ISP DDoS response is complex, high-stakes, and never at a convenient time
Network-wide collateral damage
A volumetric attack on a single customer prefix can saturate peering links and transit ports, causing packet loss and latency for every customer sharing that path. The blast radius of an unmitigated ISP attack is your entire subscriber base.
BGP complexity requires expertise
Deploying FlowSpec rules, triggering RTBH, and coordinating with upstream transit providers during a live attack requires BGP expertise that most 1-2 person NOC teams don't have available at 3 AM. A misconfigured BGP announcement during an incident can cause more damage than the attack itself.
Compliance and reporting obligations
Regulatory frameworks like NIS2 require documented incident response procedures, timestamped detection evidence, and formal reporting within specific timeframes. Building this documentation manually during an incident is impractical for lean teams.
Customer SLA obligations
Your enterprise and wholesale customers have SLAs with uptime guarantees. Every minute of DDoS-related degradation counts against your SLA metrics and creates potential credit obligations. Fast, expert response is not optional.
How It Works
What our analysts handle for your ISP
Multi-POP monitoring: Our analysts see every edge node across all your POPs in a single dashboard. When an attack hits one location, they immediately assess whether other POPs are affected and coordinate a network-wide response.
BGP mitigation deployment: On Respond and Dedicated tiers, analysts trigger FlowSpec rules and RTBH announcements through Flowtriq's BGP integrations, following your pre-approved runbook. They verify that rules are effective and withdraw them when the attack subsides.
Upstream coordination: When attacks exceed your local mitigation capacity, analysts coordinate with your upstream transit providers and scrubbing services to activate cloud-based mitigation. They verify clean traffic return and monitor for attack resumption.
Compliance documentation: Post-incident reports include all the timestamped evidence required for regulatory reporting: detection time, classification, traffic volumes, mitigation actions, and resolution timeline. Ready to submit to your CSIRT or regulatory body.
TOPOLOGY STATUS
POP-East FTAgent OK PPS: 12,400
POP-Central FTAgent ALERT PPS: 1,204,000
POP-West FTAgent OK PPS: 8,900
03:14:01 Alert: DNS amplification, 6.8 Gbps
03:14:02 Target: 198.51.100.0/24 (Acme Corp)
03:14:15 Analyst on-call, reviewing
03:15:20 FlowSpec rule deployed:
block UDP src-port 53 dst 198.51.100.0/24
03:15:35 PPS dropping, peering link clearing
03:16:00 Customer traffic restored
03:45:00 Attack subsides, FlowSpec withdrawn
Backbone impact: 1 min 34 sec
Compliance report: auto-generated
Why Managed
Self-serve detection with expert response for carrier-grade incidents
ISP DDoS incidents are fundamentally different from single-server attacks. They involve BGP decisions, upstream coordination, multi-POP triage, and compliance obligations. These are exactly the scenarios where trained human analysts add the most value.
Self-serve alone
- Auto-mitigation applies local firewall rules
- BGP actions require manual operator intervention
- Upstream scrubbing coordination falls on your NOC
- 3 AM incidents wait for someone to wake up
- Compliance reports built manually after the fact
- Multi-POP attacks require simultaneous attention
- No expert review of threshold configuration
Self-serve + Managed SOC
- Auto-mitigation + analyst-deployed FlowSpec and RTBH
- BGP actions executed by trained network security professionals
- Analysts coordinate upstream scrubbing on your behalf
- 24/7 on-call analysts respond within 15 minutes (or 5)
- Post-incident reports generated with compliance-ready evidence
- Analysts triage across all POPs simultaneously
- Monthly threshold reviews keep detection tuned to your network
Outcomes
What managed protection means for your ISP operation
Protect your backbone
Fast FlowSpec deployment and upstream coordination keep volumetric attacks from saturating your peering links. Your transit ports stay clean and your other customers stay unaffected.
Meet customer SLAs
When your enterprise customers have 99.95% uptime SLAs, every minute of DDoS downtime matters. Analyst response within 15 minutes (or 5 on Dedicated) keeps your SLA metrics on track.
Simplify compliance
NIS2, FCC incident reporting, and customer audit requirements all need documented evidence. Managed analysts produce compliance-ready reports after every significant incident.
Extend your NOC team
Instead of hiring additional NOC staff for 24/7 DDoS coverage, add managed analysts who specialize in network security. Costs a fraction of a full-time hire and brings deeper DDoS expertise.
24/7 coverage without 24/7 headcount
Attacks don't follow business hours. Managed analysts provide round-the-clock coverage so your 1-2 person NOC team doesn't need to carry a pager every night.
Strengthen customer confidence
Offering "managed DDoS protection by Flowtriq" to your downstream customers positions your ISP as a security-forward provider and becomes a retention advantage in competitive markets.
Service Tiers
Choose the right coverage for your ISP
Mon-Fri 8am-8pm ET
All tiers month-to-month with no commitment. Annual billing saves 20%. Managed tiers are in addition to your Flowtriq platform subscription.
ISP Capabilities
Analyst skills built for carrier-grade networks
FlowSpec expertise: Analysts deploy surgical BGP FlowSpec rules that block specific attack vectors (source port, protocol, fragment flags) at the router level without affecting legitimate traffic. Rules are withdrawn automatically when the attack subsides.
RTBH coordination: For volumetric floods that exceed local filtering capacity, analysts trigger RTBH announcements via your configured BGP communities. They verify that the targeted prefix is black-holed at the correct upstream points and monitor for collateral impact.
Multi-POP triage: Coordinated attacks that hit multiple POPs simultaneously require centralized triage. Analysts assess severity across all edge nodes and prioritize mitigation for the most impacted locations first.
Peering and transit awareness: Analysts understand the difference between peering saturation and transit congestion. They tailor their response based on which links are affected, whether scrubbing should be activated upstream or at the edge, and how to minimize customer-facing impact.
| BGP FlowSpec | Analyst-deployed per runbook |
| RTBH | Community-based, verified withdrawal |
| Cloud scrubbing | Cloudflare, Path.net, Voxility |
| Multi-POP coverage | All edge nodes monitored |
| Upstream coordination | Transit providers + IXPs |
| Compliance reports | NIS2, FCC, customer audits |
| Per-prefix runbooks | Dedicated tier |
| Response SLA | 15 min (Respond) / 5 min (Dedicated) |
| Audit trail | SHA-256 hash-chained, tamper-evident |
| Maintenance windows | Coordinated with your NOC |
FAQ
Questions from ISP teams
Yes. On the Respond and Dedicated tiers, analysts can trigger BGP FlowSpec announcements through Flowtriq's integration with your BGP infrastructure. FlowSpec rules are deployed based on your pre-approved runbook, with configurable confidence thresholds to prevent false-positive rule deployment. Every action is logged in the audit trail.
Our analyst team includes certified network security professionals with experience in BGP operations, FlowSpec, RTBH, and multi-POP architectures. They understand transit peering, route reflectors, and the operational realities of ISP networks.
Flowtriq captures timestamped detection events, attack classifications, traffic volumes, mitigation actions, and resolution timelines. On the Respond and Dedicated tiers, analysts produce post-incident reports that can be used directly for regulatory compliance (NIS2 Article 23, FCC incident reporting). Quarterly reviews on the Dedicated tier include compliance posture assessments.
On the Dedicated tier, your named analyst works with you to build per-prefix or per-customer runbooks. For example: "If attack on enterprise customer X, escalate to FlowSpec immediately. If attack on residential prefix Y, monitor for 60 seconds before escalating." These custom procedures ensure the response matches your business priorities.
Analysts do not have direct access to your routers or switches. They operate through Flowtriq's platform, which triggers BGP actions via your configured integrations. Every action is scoped by your runbook and logged in the tamper-evident audit trail. Analysts can view dashboards, modify detection thresholds, and trigger pre-approved mitigation actions.
Our analysts can monitor all your edge nodes simultaneously through the Flowtriq dashboard. If a coordinated attack targets multiple POPs, the analyst triages by severity, coordinates mitigation across affected nodes, and escalates to BGP-level actions if local mitigation is insufficient. This is exactly the kind of complex scenario where human judgment adds the most value over auto-mitigation alone.
Absolutely. Many ISPs use the Watch tier as an extra set of eyes for their existing NOC. Your team handles day-to-day operations; our analysts review alerts, provide context, and flag issues your team might miss during busy periods. On higher tiers, our analysts can function as an extension of your NOC with direct communication channels.
You can notify our analyst team of scheduled maintenance windows. During those windows, analysts adjust their response procedures to avoid triggering unnecessary escalations for expected traffic anomalies. On the Dedicated tier, your named analyst coordinates directly with your NOC during maintenance events.