Your Customers Expect 24/7 Protection.
You Don't Need to Build a NOC.
Hosting providers with 10-50 servers face a tough choice: hire a full-time NOC team or hope auto-mitigation handles everything. Flowtriq Managed gives you a third option. Our analysts monitor your infrastructure, respond to incidents, and tune your detection thresholds so you can focus on growing your hosting business instead of firefighting DDoS attacks.
The Problem
DDoS attacks cause customer churn, SLA violations, and reputation damage
When a DDoS attack hits one of your customer's servers, the damage spreads. Shared uplinks saturate, adjacent tenants experience packet loss, and your abuse inbox fills up. If you can't respond fast enough, customers leave for a host that can protect them.
Most hosting companies don't have a dedicated security team. The people managing your infrastructure are the same people handling sales, support, and provisioning. Asking them to also be DDoS response experts is unrealistic.
And hiring a 24/7 NOC team costs more than your entire revenue. You need expert DDoS response without the headcount.
02:14 AM Flowtriq auto-mitigates (firewall rules)
02:22 AM Attacker shifts vectors, re-floods
02:22 AM Auto-rules partially effective
02:23 AM Shared uplink saturating
02:23 AM Your phone is off. You're asleep.
WITH MANAGED RESPOND:
02:22 AM Analyst alerted, reviewing
02:24 AM Analyst escalates to BGP scrubbing
02:25 AM Clean traffic restored
02:26 AM Incident report filed
You wake up to a summary. Not to chaos.
Why Managed
Self-serve detection is powerful. Managed makes it complete.
Flowtriq's automated detection and mitigation handles the majority of attacks without human intervention. But hosting providers face scenarios where expert judgment matters: multi-vector attacks, persistent adversaries, threshold tuning for diverse workloads, and upstream provider coordination.
Self-serve alone
- Auto-mitigation handles simple floods
- Complex multi-vector attacks need human judgment
- Thresholds set once and left until something breaks
- You coordinate with upstream providers yourself
- Incident reports written by your team (if at all)
- Off-hours attacks wait until morning
- No proactive tuning as traffic patterns change
Self-serve + Managed SOC
- Auto-mitigation still runs, analysts handle escalations
- Trained analysts respond to complex attack scenarios
- Monthly threshold optimization based on real traffic data
- Analysts coordinate with OVH, Hetzner, Cloudflare directly
- Post-incident reports delivered to your inbox automatically
- 24/7 on-call response (Respond and Dedicated tiers)
- Proactive tuning catches drift before it causes false positives
Outcomes
What managed protection means for your hosting business
Reduce customer churn
When attacks are resolved before customers even notice, they stop looking for "better protected" alternatives. Your retention improves because your protection actually works around the clock.
Meet SLA commitments
Promising 99.9% uptime is easy. Delivering it during a sustained DDoS campaign is hard. Managed analysts ensure mitigation happens fast enough to keep you within your SLA windows.
Reclaim your team's time
Your operations team spends hours per incident on manual investigation and response. With managed, that drops to zero. They read a summary the next morning and move on.
Fewer abuse tickets
Fast mitigation means fewer tenants impacted, which means fewer tickets filed. Your support queue gets lighter and your customer satisfaction scores improve.
Sell protection as a feature
Market "managed DDoS protection included" to your customers. It becomes a competitive advantage and a reason to choose your hosting over commodity alternatives.
Protect your reputation
Hosting review sites and forums are full of complaints about providers that can't handle DDoS. Managed protection keeps your name out of those threads.
Service Tiers
Choose the level of coverage your hosting business needs
Mon-Fri 8am-8pm ET
All tiers month-to-month with no commitment. Annual billing saves 20%. Managed tiers are in addition to your Flowtriq platform subscription.
How It Works
What our analysts do for your hosting operation
Alert triage: Every alert from every node in your fleet is reviewed by a human analyst. They determine severity, identify the target, and assess whether auto-mitigation is handling the attack effectively.
Active response: On Respond and Dedicated tiers, analysts take hands-on action. They adjust firewall rules for multi-vector attacks, escalate to BGP FlowSpec or RTBH when local mitigation isn't enough, and coordinate with your upstream scrubbing provider.
Threshold tuning: Your traffic patterns change as you add customers and workloads. Our analysts review baselines monthly and adjust detection thresholds to minimize false positives while keeping detection sensitivity high.
Reporting: Post-incident summaries explain what happened, what was done, and what to expect next. Monthly reports track trends across your fleet so you can make informed capacity and security decisions.
02:14:01 Alert received by on-call analyst
02:14:15 Analyst reviews: UDP flood, 2.8 Gbps
02:14:22 Auto-mitigation confirmed active
02:17:40 Attacker shifts to TCP SYN + GRE
02:18:02 Analyst deploys SYNPROXY rules
02:18:15 Analyst enables GRE drop filter
02:18:30 Traffic normalized
02:19:00 Upstream scrubbing on standby
02:45:00 Attack subsides, rules withdrawn
Post-incident report: sent
Customer impact: none
Your involvement: none
FAQ
Questions from hosting providers
Yes. Our analysts are trained on shared infrastructure scenarios where a single attack can degrade service across an entire hypervisor or rack. They know how to isolate blast radius, apply per-node mitigation, and coordinate with upstream providers without impacting adjacent tenants.
Flowtriq's automated detection and mitigation runs 24/7 regardless of your managed tier. On the Watch tier, analyst review and recommendations are delivered the next business day. If you need 24/7 human response for complex or persistent attacks, upgrade to the Respond tier.
Absolutely. On the Respond and Dedicated tiers, our analysts handle upstream coordination directly. They can trigger BGP scrubbing, file mitigation requests with your provider, and verify clean traffic return, all without waking up your team.
Self-serve gives you the detection platform. Managed adds human analysts who review every alert, tune thresholds based on your traffic patterns, respond to incidents with hands-on mitigation, and provide post-incident reporting. It is the difference between having a fire alarm and having a fire department.
Yes, full control. Analysts use the "Analyst" RBAC role, which grants read/write on detection and mitigation settings but zero access to billing, API keys, or user management. Every analyst action is logged in a tamper-evident audit trail.
On the Dedicated tier, your named analyst can assist with onboarding new nodes, configuring per-node thresholds, and building runbooks for specific customer segments. On Watch and Respond, your team handles provisioning and our analysts handle the detection and response side.
Each report covers: incidents handled and their outcomes, threshold adjustments made, false positive analysis, traffic pattern changes, and recommendations for the coming month. On the Dedicated tier, reports also include proactive threat intelligence relevant to your IP space.
No. All tiers are available month-to-month with no commitment. Annual billing saves 20%. You can upgrade, downgrade, or cancel at any time with no penalties.