How NeoProtect GameShield Works
NeoProtect GameShield is an anycast proxy service. Players connect to NeoProtect's scrubbing IPs. Traffic is filtered at their PoPs using eBPF XDP programs and game-protocol validation. Your origin IP is hidden from players.
L3/L4 attacks are dropped at the core switch level. L7 attacks are handled by game-specific validation filters. NeoProtect claims zero time-to-mitigate for L7 attacks — filters are always-on.
Plans and Pricing
| Plan | Price | Traffic | Backends | Notes |
|---|---|---|---|---|
| Basic | Free | 1 TB/month | 1 | ~20 players, no Bedrock |
| Universal | €15/month | 3 TB/month | 1 | ~100 players |
| Neo | €30/month | 5 TB/month | 5 | ~150 players |
| Company | €90/month | Fair use | Unlimited | 200-1,000 players, premium support |
No one-time payments. Volume discounts are available for 6+ month commitments.
What Operators Are Reporting
Community feedback is mixed and specific.
Reliability
On October 30, 2025, NeoProtect's upstream provider CDN77/Datapacket deactivated all BGP sessions in response to a massive DDoS attack targeting NeoProtect's own prefixes — a multi-terabit attack lasting over 20 minutes. All Remote Shield customers experienced full downtime as a result.[1] This is a structural characteristic of proxy-based protection: when the upstream goes down, every customer through that proxy goes down with it.
Support
Some reviewers describe replies "within minutes." Others describe the service as "terrible" with support tickets going unresolved for extended periods.[2] NeoProtect currently holds a 2.3-star rating on Trustpilot.[2]
Plan-Level Limitations
- No Bedrock backend on the Basic plan
- Single backend on Basic and Universal — no load balancing
- Traffic caps on Basic (1 TB) and Universal (3 TB) — high-traffic servers will hit these
What Proxy Protection Doesn't See
NeoProtect provides no origin-side visibility. There are no PCAP forensics at the host. These require a tool running on your origin server.
NeoProtect GameShield vs. Flowtriq
| Feature | NeoProtect GameShield | Flowtriq |
|---|---|---|
| Protection model | Anycast proxy | Per-server agent |
| Pricing | €0-90/month (traffic-capped) | $9.99/node/month |
| Trustpilot rating | 2.3 stars[2] | N/A |
| October 2025 outage | All Remote Shield customers down[1] | No upstream proxy dependency |
| Per-server visibility | No | Yes |
| PCAP forensics | No | Yes |
| Traffic cap | Yes (plan-based) | No |
| Origin IP hidden | Yes | No |
Evaluation Checklist
- Calculate monthly traffic to select the right tier and avoid overage
- Test latency from your player base to NeoProtect's nearest PoP
- Confirm Bedrock support if needed (Universal and above)
- Check backend requirements — multiple backends require Neo or higher
- Identify forensic needs — PCAP requires a complementary host-based tool
Need DDoS detection that doesn't depend on an upstream proxy staying online?
Flowtriq runs directly on your Linux server. No upstream dependency, no traffic caps, flat $9.99/node/month.
Start free 7-day trialFrequently Asked Questions
What is NeoProtect GameShield?
NeoProtect GameShield is an anycast proxy-based DDoS protection service for game servers. Players connect to NeoProtect's scrubbing IPs, where traffic is filtered using eBPF/XDP programs before reaching the protected origin server.
Did NeoProtect have an outage?
Yes. On October 30, 2025, NeoProtect's upstream provider CDN77/Datapacket deactivated all BGP sessions in response to a massive DDoS attack targeting NeoProtect's own network. All Remote Shield customers experienced full downtime as a result.
What is NeoProtect's Trustpilot rating?
NeoProtect holds a 2.3-star rating on Trustpilot, reflecting a mix of reviews ranging from strong positive feedback to complaints about support response times.
Does NeoProtect support Minecraft Bedrock?
Bedrock backend support is available on the Universal plan (€15/month) and above. The free Basic plan does not include Bedrock backend support.
What is an alternative to NeoProtect for game server DDoS protection?
Operators who need per-server packet visibility, PCAP forensics, no traffic caps, and no upstream proxy dependency often evaluate Flowtriq alongside or instead of NeoProtect.
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